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BSB30112 - Certificate III in Business



This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.


Job roles


Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:


  • customer service adviser
  • data entry operator
  • general clerk
  • payroll officer
  • typist
  • word processing operator.

Pathways Information

Pathways into the qualification


Preferred pathways for candidates considering this qualification include:


  • BSB20112 Certificate II in Business or other relevant qualification


  • with vocational experience assisting in a range of support roles without a formal business qualification.


Pathways from the qualification


  • BSB40212 Certificate IV in Business, or a range of other Certificate IV qualifications.

Licensing/Regulatory Information

There is no direct link between this qualification and licensing, legislative or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative or regulatory requirements that impact on the unit.

Entry Requirements

There are no entry requirements for this qualification.

Employability Skills Summary

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.


Employability skill

Industry or enterprise requirements for this qualification include:


  • communicating verbally with others in negotiation, training and questioning
  • writing a range of simple documentation and communications


  • completing individual tasks to support team goals
  • conveying workplace procedures and work instructions to team members


  • resolving issues and conflicts with team members
  • using manuals and other documentation to overcome problems with information technology or other office equipment

Initiative and enterprise

  • demonstrating individual responsibility for completing tasks
  • suggesting improvements to support the development of improved work practices and team effectiveness

Planning and organising

  • contributing to planning processes with team members to meet expected outcomes
  • gathering, organising and applying workplace information for the organisation’s work processes and information systems


  • identifying development needs and seeking training to fill needs
  • monitoring and recording the performance of own work area


  • developing a comprehensive knowledge and understanding of products and services
  • identifying priorities and pursuing personal work goals according to organisational objectives


  • using information communication technology to communicate with team members or clients
  • using word processing packages, spreadsheets or databases to produce written correspondence and reports


Packaging Rules

Total number of units = 12

1 core unitplus

11 elective units


7 of the elective units must be selected from the elective units listed below.


4 elective units may be selected from the elective units listed below, from this Training Package or from any current accredited course or endorsed Training Package at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate II qualification and 2 elective units may be taken from a Certificate IV qualification.


Elective units must be relevant to the work outcome, local industry requirements and the qualification level.


Core unit

BSBWHS302A Apply knowledge of WHS legislation in the workplace


Elective units

Customer service

BSBCUS301B Deliver and monitor a service to customers


BSBDIV301A Work effectively with diversity

Financial administration

BSBFIA301A Maintain financial records

General administration

BSBADM311A Maintain business resources

Information management

BSBINM301A Organise workplace information

BSBINM302A Utilise a knowledge management system

BSBFLM306C Provide workplace information and resourcing plans


BSBINN301A Promote innovation in a team environment

Intellectual property

BSBIPR301A Comply with organisational requirements for protection and use of intellectual property

Interpersonal communication

BSBCMM301B Process customer complaints

IT use

BSBITU301A Create and use databases

BSBITU302B Create electronic presentations

BSBITU303A Design and produce text documents

BSBITU304A Produce spreadsheets

BSBITU305A Conduct online transactions

BSBITU306A Design and produce business documents

BSBITU309A Produce desktop published documents


BSBFLM309C Support continuous improvement systems and processes

BSBFLM305C Support operational plan

Product skills and advice

BSBPRO301A Recommend products and services

Purchasing and contracting

BSBPUR301B Purchase goods and services


BSBSUS301A Implement and monitor environmentally sustainable work practices

Workplace effectiveness

BSBWOR301B Organise personal work priorities and development

BSBWOR302A Work effectively as an off-site worker

BSBFLM303C Contribute to effective workplace relationships

BSBFLM312C Contribute to team effectiveness

BSBFLM311C Support a workplace learning environment


BSBWRT301A Write simple documents