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CPP31011 - Certificate III in Cleaning Operations



This qualification applies to individuals working in the cleaning industry as cleaners who are responsible for planning work, liaising with customers and operating in a range of general domestic and commercial settings as well as specialist cleaning environments.

The cleaner may work alone or under supervision and have responsibility selecting the method of cleaning to be used and ensuring safe work practices.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary


Employability Skill

Industry/enterprise requirements for this qualification include:


  • listen to and understand work instructions, directions and feedback
  • speak clearly and directly to relay information
  • read and interpret workplace related documentation, such as work instructions, manufacturer specifications and product labels
  • write reports as required
  • interpret the needs of team members from clear information and feedback
  • apply basic numeracy skills to workplace requirements involving measuring and counting
  • share information with other staff, colleagues, clients and others
  • communicate with colleagues and supervisors regarding safe work practices and own work role


  • work as an individual and a team member
  • work with diverse individuals and groups
  • apply knowledge of own role as part of a team
  • identify and use the strengths of other team members


  • develop practical and creative solutions to workplace problems
  • assess and apply environmentally sustainable solutions
  • adopt strategies to maximise infection control and avoid contamination in work sites
  • develop appropriate responses to workplace safety matters
  • show independence and initiative in identifying problems
  • solve problems individually or in teams
  • use numeracy skills to solve problems, including time management and simple calculations
  • test assumptions and take context into account
  • listen to and resolve concerns in relation to workplace issues
  • resolve client concerns relative to workplace responsibilities

Initiative and enterprise

  • adapt to new situations
  • be creative in response to workplace challenges
  • identify opportunities that might not be obvious to others
  • generate a range of options in response to workplace matters
  • translate ideas into action
  • develop innovative solutions within established guidelines

Planning and organising

  • collect, analyse and organise information
  • plan and organise for a safe work site
  • be appropriately resourceful
  • take initiative and make decisions within workplace role and authorised limits
  • work within or establish clear work goals and deliverables
  • determine or apply required resources
  • allocate resources to tasks and workplace requirements
  • manage time and priorities
  • adapt resource allocations to cope with contingencies


  • be self-motivated
  • articulate own ideas and vision
  • balance own ideas, values and vision with workplace values and requirements
  • monitor and evaluate own performance
  • take responsibility at the appropriate level


  • be open to learning new ideas and techniques
  • learn in a range of settings, including informal learning
  • participate in ongoing learning
  • learn in order to accommodate change
  • learn new skills and techniques
  • take responsibility for own learning
  • contribute to the learning of others by sharing information
  • apply a range of learning approaches
  • participate in developing own learning plans, e.g. as part of performance management


  • use technology and related workplace equipment
  • use basic technology skills to organise data
  • adapt to new technology skill requirements
  • apply OHS knowledge when using technology
  • apply technology as a management tool


Packaging Rules


To achieve this qualification, the candidate must demonstrate competency in:

  • 19 units of competency:
  • 4 core units
  • 15 elective units.

The elective units must ensure the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome and are to be chosen as follows:

  • a minimum of 8 units from the electives listed below
  • up to 6 units from CPP20611 Certificate II in Cleaning Operations
  • up to 2 units from Certificate III or Certificate IV qualifications in CPP07 or another current Training Package or state-accredited course.


Core units of competency


Unit code

Unit title


Plan for safe and efficient cleaning activities


Maintain cleaning storage areas


Support leadership in the workplace


Contribute to workplace safety arrangements



Elective units of competency


Unit code

Unit title


Use bonnet cleaning


Use dry foam shampoo


Use dry absorbent compound


Use wet foam shampoo


Restore hard floor surfaces


Replace a hard floor finish


Clean window coverings


Maintain ‘clean room’ environments


Wash furniture and fittings


Clean using pressure washing


Clean industrial machinery


Clean at high levels


Clean food-handling areas


Clean using steam sanitising techniques


Participate in environmentally sustainable work practices


Respond to enquiries and complaints


Comply with infection control policies and procedures


Implement and monitor infection control policy and procedures


Provide work skill instruction