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TLI31610 - Certificate III in Warehousing Operations




A general qualification for the Warehousing and Storage Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 3.

Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.



Pathways Information

Not Applicable

Licensing/Regulatory Information

Not Applicable

Entry Requirements

Entry requirements:

There are no entry requirements for this qualification.



Employability Skills Summary

Employability Skills Summary for

TLI31610Certificate III in Warehousing Operations

The following table contains a summary of the employability skills as identified by the Transport and Logistics Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


  • Implement and monitor communication systems and procedures required for warehousing operations
  • Read and interpret relevant regulations, instructions, signs and labels applicable to the supervision of warehousing operations
  • Speak clearly and directly on matters related to warehousing operations
  • Listen to and interpret verbal information related to warehousing operations
  • Write documents as part of duties, including completion of relevant forms, timesheets, service logs and incident reports
  • Negotiate issues with others in the course of warehousing operations
  • Recognise and interpret non-verbal signs, signals and behaviour
  • Use relevant communication equipment.


  • Collaborate with others in the course of warehousing operations
  • Provide leadership to other personnel in the warehousing workplace
  • Motivate others in the workplace
  • Assist others in the workplace to achieve and maintain competence
  • Assist in the resolution of any interpersonal conflicts that may arise during warehousing operations
  • Avoid and prevent the harassment of others in the workplace
  • Work with persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

  • Identify and solve or report problems arising in the course of warehousing and storage operations
  • Monitor and anticipate problems that may occur in the course of warehousing and storage operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility
  • Identify and control hazards and risks in a range of warehousing situations and take appropriate precautions
  • Use mathematics to solve various calculations related to warehousing operations.

Initiative and enterprise

  • Modify activities dependent on differing warehousing situations and contingencies
  • Take appropriate initiatives in a range of operational situations such as those above
  • Respond appropriately to any changes in equipment, standard operating procedures and the working environment.

Planning and organising

  • Follow and apply operational and emergency plans, systems and procedures
  • Monitor systems and procedures for compliance with regulations and codes of practice
  • Implement the workplace security and safety management systems
  • Monitor and evaluate operational performance and compliance
  • Collect and interpret information needed in the course of warehousing operations
  • Organise and plan own work activities
  • Manage time and priorities in the course of warehousing operations.

Self management

  • Interpret and apply regulations and instructions
  • Establish and follow own work plans and schedules
  • Evaluate own work performance.


  • Contribute to learning and assessment activities in the workplace
  • Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment
  • Assist in the instruction, coaching or mentoring of others in the workplace
  • Contribute to the assessment of the competence of others in the workplace
  • Assist in the creation of a learning environment in the warehouse and storage workplace
  • Adapt own competence in response to any changes in warehousing operations
  • Update own knowledge and skills required for warehousing activities.


  • Use equipment and materials required during warehousing operations
  • Follow and apply operational and servicing instructions for equipment used during warehousing operations
  • Follow and apply OH&S procedures when using and servicing warehousing equipment and facilities.


Packaging Rules

Requirements for completion of the qualification:

A successful assessment outcome for a total of 18units of competency comprising:

  • 2core units listed below


  • 16 elective units which may be taken from the elective units listed below, or up to 3 units may be drawn with appropriate contextualisation from qualifications at the same level or one higher in this Training Package or any other endorsed Training Package or accredited course.

Where imported units are selected, care must be taken to ensure that all pre-requisites specified are complied with.


Core units:



FSafety Management

TLIF1001A Follow occupational health and safety procedures


TLIL1001A Complete workplace orientation/induction procedures


Elective units:




TLIA3004A Process receipt and delivery of containers and cargo

TLIA3010A Coordinate goods to bond premises

TLIA3015A Complete receival/despatch documentation

TLIA3016A Use inventory systems to organise stock control

TLIA3017A Identify products and store to specifications

TLIA3018A Organise despatch operations

TLIA3019A Organise receival operations

TLIA3024A Organise warehouse records operations

TLIA3026A Monitor storage facilities

TLIA3038A Control and order stock

TLIA3039A Receive and store stock

BEquipment Checkingand Maintenance

TLIB2001A Check and assess operational capabilities of equipment

TLIB3002A Test equipment and isolate faults

DLoad Handling

TLID2010A Operate a forklift

TLID2013A Move materials mechanically using automated equipment

TLID3011A Conduct specialised forklift operations

TLID3014A Load and unload vehicles carrying special loads

TLID3015A Identify and label explosives and dangerous goods

TLID3023A Use specialised liquid bulk gas transfer equipment

TLID3024A Use specialised liquid bulk transfer equipment (gravity/pressurised)

TLID3027A Prepare for transport of dangerous goods

TLID3031A Rig load

TLID3033A Operate a vehicle-mounted loading crane

TLID3035A Operate a boom type elevating work platform

TLID3036A Lift and move load using a mobile crane

TLID3040A Control lift and movement of crane

TLID3043A Shift loads using gantry equipment

TLID3044A Shift loads using cranes

ECommunication andCalculation

TLIE3002A Estimate/calculate mass, area and quantify dimensions

TLIE3004A Prepare workplace documents

TLIE3012A Consolidate manifest documentation

TLIE3015A Undertake rigger/dogger and driver communication

TLIE3016A Estimate/calculate load shifting requirements for a mobile crane

FSafety Management

TLIF3003A Implement and monitor occupational health and safety procedures

TLIF3004A Organise occupational health and safety procedures in the workplace

TLIF3022A Implement/monitor procedures when warehousing/storing dangerous goods and/or hazardous substances

TLIF3093A Implement chain of responsibility regulations


TLIG3002A Lead a work team or group

ICustomer Service

BSBCUS301B Deliver and monitor a service to customers


TLIJ3002A Apply quality systems

TLIJ3005A Sample, inspect and test products to specifications

TLIJ3006A Implement grain protection procedures


TLIL3002A Undertake employee payroll activities

TLIL3003A Conduct induction process

BSBWOR301B Organise personal work priorities and development

LICLicensing Units

TLILIC2001A Licence to operate a forklift truck

TLILIC2002A Licence to operate an order picking forklift truck


TLIO3004A Conduct control procedures for transferring explosives and dangerous/hazardous/high risk goods

TLIO3016A Apply and monitor workplace security procedures

TLIO2021A Follow security procedures when working with goods and cargo

PAdministration andFinance

TLIP3026A Maintain financial records in a small business

TLIP3015A Document a records system

TLIP3016A Identify and classify records to be captured

TLIP3019A Provide records retrieval service

TLIP3020A Sentence records

TLIP3021A Undertake disposal program

TLIP3022A Undertake movement of records

TLIP3023A Destroy records


TLIU2012A Participate in environmentally sustainable work practices

TLIU3011A Implement and monitor environmentally sustainable work practices

WEquipment andSystems Operations

TLIW3006A Operate computerised mail and parcels sorting equipment

TLIW3007A Code and coordinate video-coding operations

TLIW3008A Carry out culler facer canceller (CFC) operations

TLIW2018A Operate hand held air/power equipment for production processes

TLIW2019A Apply surface coatings using a spray gun

TLIW2022A Manufacture pallets using automated methods

TLIW2024A Dock boards using computer programmed machinery

TLIW2025A Dock boards on mechanical feeds



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